Project on Foreign Exchange Department of Standard Bank

Abstract

Building strong relationship with all the stakeholders, particularly the customer is crucial for STANDARD BANK LIMITED (SBL)'s growth and prosperity. Technology and competition have made it vital for us to forget stronger bonds with the customers to meet their heeds at their convenience. SBL put emphasis on meeting this continuous challenge of managing relationship significant achievements over the past year-both financial and strategic are solid indication of its strength and potential. SBL is very fortunate to have a strong senior management team. They are committed to the continued implementation of our sound strategic programs. It focuses on creating a culture that places importance on integrity, caring and excellence. SBL value closes relationships with each other. At the same time it brings the decision making authority close to the customers to give them the best service available. Banking is a service-oriented business and they have drawn excellent people for the purpose. SBL will continue to reinforce the efforts to meet the needs and expectations of its customers. SBL are setting goals and challenges for its employer to respond to customer needs; SBL want to differentiate itself from its competitors' through flexible and personalized services. SBL don't want to be the biggest-just the best. Looking forward to the coming year STANDARD BANK is certain that it can meet the challenges by leveraging its strength and banking expertise as well as it product breadth, technological capabilities and strong customer base.